Customer Feedback for Pixorial, Inc.

Welcome to Pixorial's Help Center! 

Knowledge Base

  1. Pixorial's Mobile Apps 

    1. All About the Pixorial App and Albums
    2. I'm having trouble logging into the Krowds app via Facebook Connect
    3. How do I share media in my Album with others?
    4. How many people can I invite into an album?
  2. Third Party Connection Status (updated 8/2/2013) 

    1. Third Party Connection Status
  3. Getting Started 

    1. A Quick Tour of Pixorial
    2. Getting started: Sign up and add media!
    3. Getting started: Quickly edit a video clip
    4. Getting started: Combine media to make a movie
  4. My Account 

    1. How do I create a Pixorial account?
    2. Where is my account information?
    3. I am having trouble logging into my account
    4. How do I use a promotion code if I already have a Pixorial account?
    5. How do I refer friends for a free storage upgrade?
  5. General 

    1. What is the Pixorial Library?
    2. How do I view a larger version of my media?
    3. What is the Info tab in the Library?
    4. How do I change the name of my media?
    5. Why has my media not yet processed?
  6. Pricing 

    1. Can I enjoy Pixorial for free?
    2. How much do custom DVDs cost?
    3. How much does it cost to convert my old VHS tapes and film?
    4. How much does it cost to use Pixorial?
  7. Uploading Media 

    1. How do I add media?
    2. Capture media with Pixorial's apps
    3. What types of files can I upload?
    4. My file is too large or my upload is taking too long
    5. How do I upload video with the Pixorial Uploader?
  8. Storing Media 

    1. For how long is my video content stored?
    2. Why should I keep my media on Pixorial's secure cloud servers?
  9. Editing Media 

    1. What does the "Edit" button do?
    2. How do I make a video?
    3. How to use Movie Creator: Creating your own video masterpieces!
    4. How do I add a music track to my show in Movie Creator?
    5. How do I add credits to my show in Movie Creator?
  10. Sharing Media 

    1. How do I share media?
    2. How do I post my video to Facebook?
    3. How do I post to Vimeo using Pixorial?
    4. How do I post videos to YouTube?
    5. How do I share my video on Twitter?
  11. Organizing Media 

    1. How do I find my media on Pixorial?
    2. How do I add Albums in my Pixorial library?
    3. How to add media to an album
    4. How to remove media from a folder
  12. Converting Vintage Media 

    1. How do I send in my old videotapes or film?
    2. What are the benefits of converting my video and film through Pixorial?
    3. How much does it cost to convert my old media?
    4. How do I convert 8mm and 16mm film and old videotapes?
    5. How much does it cost to convert film?
  13. Connecting Cloud Services 

    1. How do I connect my Google Drive and Pixorial accounts?
    2. How does Google Drive work with Pixorial?
    3. How much video can I store on Google Drive?
    4. Is there a storage limit on Pixorial for Google Drive users?
    5. What are the .pix files on Google Drive?
  14. Downloading Media 

    1. How do I download Pixorial videos to my computer?
    2. I am having trouble downloading my media
    3. Can't view downloaded videos using Windows Media Player
  15. Mobile Apps for Android and Apple 

    1. How do I install and use the free Pixorial Android app for phones and tablets?
    2. How do I install and use the free Pixorial iPhone and iPad apps?
    3. My media won't upload from my Android phone
  16. Custom DVDs, Videocards & More 

    1. How do I make a DVD from my videos?
    2. How do I create a Videocard?
    3. I received a Videocard! What do I do now?
  17. Educators 

    1. Getting Started with Pixorial for Educators
    2. Getting Started with Pixorial for Students
  18. Media Tips and Tricks 

    1. How to create the perfect reception video
  19. All articles 

    1. How do I send in my old videotapes or film?
    2. For how long is my video content stored?
    3. Can I enjoy Pixorial for free?
    4. How do I install and use the free Pixorial Android app for phones and tablets?
    5. How do I make a DVD from my videos?
    103 articles 

Feedback and Knowledge Base